Last updated on February 23, 2022
***If you are located outside of the USA, please order from my Etsy shop as I am currently unable to do international in this shop, but can still process them over on Etsy. Sorry for the inconvenience.***
Shipping
Processing time (from when order is placed to when it ships):
3-5 days
Shipping time (from when it ships to when it's delivered):
3-7 business days
Buyers are also responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I don't accept returns or exchanges, but please contact me if you have any problems with your order.
Privacy policy
How does shipping work?
I ship every order through USPS from Ohio, USA. I package watercolor paintings & prints with a plastic sleeve and backing board in a rigid mailer. I package canvas paintings with foam core and bubble wrap in a cardboard box. Paper art larger than 11x14 will be rolled and shipped in a tube. Any order of just stickers is shipped via letter mail and does not include tracking.
I don’t have any control over the postal system. Sometimes packages get delayed for unknown reasons that I am not responsible for. But I will try my best to help you find your order and get it to you as fast as possible.
How do I order a custom painting & how does the process work?
Message me on the Contact page or Email me! Right now I set up custom paintings exclusively in email so that I can do specific requests and give accurate price quotes.
I provide a preliminary sketch before I work on the painting and I ALWAYS send a photo of the finished painting before it ships. I can provide scans or hi-res photos UPON REQUEST before I ship the order. After I show you the final preview, you can do 1-2 rounds of changes if you need something fixed. 3 or more changes may be extra. I want to make sure you love your painting, so if I need to change the color or add in something, let me know!
All watercolor paintings are done on flat acid-free cold press watercolor paper and acrylic paintings are done on stretched canvas. I don’t do framing because of the shipping cost and risk of glass breaking.
Can I do a deposit for a custom painting or do I have to pay 100% upfront?
For custom orders over $100, you may choose to pay 50% of the total for your painting instead of the full amount. Then you can pay the rest of what is due when you approve of the final preview. I will only ship your painting once your balance is paid in full.
How long does a custom painting take?
It varies per order and on how busy my schedule is. I can normally complete a painting within 3-5 weeks. It might take longer because all the custom work is done exclusively by me. If you’d like a painting for a certain date, please contact me first before placing the order to make sure it’s possible. When working from a waitlist, I cannot guarantee need-by dates.
Will you post my custom painting on social media?
I post some of my favorite pieces on Instagram, Reddit, TikTok, and Facebook. I normally wait until 2 weeks after a painting is delivered to post just in case it’s a gift. If you don’t want yours posted, just let me know.
How do I send you photos and details for a custom painting?
You can send information to customize your order through email. For photos, you can attach them or send them through Imgur, Dropbox, or Google Drive. Any way I can see the photos works! My email is [email protected]
Can I cancel my order and get a refund?
You can cancel an order and receive a full refund within 3 days of purchase. I do not accept returns or exchanges of any kind. If you have any special circumstances, please message me.
If I don't receive any photos from you by the day your custom painting is up for me to work on, your order will be put on hiatus. I won't work on your order until you contact me. If a significant amount of time has passed where I've had no contact from you, I will process your order as complete and no refund will be given. If you reach out to me later to continue the project, the balance from the previous will be taken into account.